by Dharam CW2 | Aug 11, 2023 | General
A project manager or leader is much more than someone who develops a strategy and controls all operations within a project. These experts, for example, must be skilled in communication and connection-building because the work requires them to do it frequently. The capacity to develop long-term, trusted relationships with stakeholders is a critical component of project managers’ and leaders’ success. Whether they like it or not, diverse stakeholders directly impact the business. As a result, companies with managers who can foster a deep connection with their stakeholders have a substantial competitive edge in today’s interconnected business environment.
Stakeholders
Why Stakeholders are Important to a Project
A stakeholder is an individual, group, or organization whose interests are affected by the success of a business venture or project. As the name suggests, stakeholders are interested in a project’s success. They might be internal or external to the entity funding the initiative. Stakeholder relationships may positively or negatively impact the project’s life cycle. Therefore you’ll need to identify your key stakeholders and develop a stakeholder management plan to fulfill the requirements.
Every project you manage has stakeholders, whether internal or external. One of the most common reasons for project failure is that the deliverables differ from what the customer requested or did not meet the customer’s demands. To guarantee project success, one should be familiar with the project’s main stakeholders, how they communicate their needs, and what acceptable results are.
Engaging stakeholders throughout the project, especially at the start, will assist, reduce and discover hazards and boost overall “buy-in.” When stakeholders are fully engaged, their impact is amplified. Stakeholders are vital to a project in the following ways.
Importance Of Stakeholders In Project
- Providing Expertise
Stakeholders are a source of information about current processes, historical data, and industry expertise. When gathering and documenting requirements, it is critical to include all essential stakeholders. Project managers and those in charge of deliverables may be experts on only a few projects. Key stakeholders can contribute to industry-specific needs or limitations that can be useful in identifying project constraints and risks.
- Reducing and Uncovering Risk
The more one engages and involves stakeholders in the project, the more they will decrease and identify risks. For example, during discussions, stakeholders may raise concerns regarding satisfying original specifications, project demands, and limits. Identifying risks and developing a plan to manage them before issues arise will significantly improve your initiatives’ success.
- Increasing Project Success
Stakeholders should be aware of the project scope, significant milestones, and when they will be asked to evaluate deliverables before final acceptance. Set expectations early in the project life cycle if the business must satisfy stakeholders’ demands due to competing needs or priorities. This move will assist in maintaining the relationship throughout the process.
- Granting Project Acceptance
The more frequently you interact and include stakeholders from the beginning, the more likely you will have a successful project outcome. By the end of the project, team members should be aware of delivery expectations and risks and how to reduce those risks. The final acceptance is their last stamp of approval at the project completion phase.
Stakeholder Relationships are key
Building relationships with stakeholders leads to improved trust. People collaborate more readily and successfully when there is trust. Investing time and effort in discovering and cultivating stakeholder connections may boost project confidence, reduce uncertainty, and accelerate issue resolution and decision-making. This concept recommends making a deliberate decision to devote time, attention, and effort to stakeholder relationships. In addition, personal qualities such as self-awareness, mindfulness, respect for others, and courage may be essential to developing trustworthy, open, and honest relationships.
Ways To Approach Stakeholder Relationships
How could we approach it?
- Determine the stakeholder hierarchy.
- Create profiles for individual and group stakeholders.
- Create relationship maps.
- Determine who should interact with whom and when.
- Always maintain a professional and genuine demeanor.
- Build trust and confidence through controlling and satisfying expectations, acting with integrity, honoring commitments, and being trustworthy.
- Consider how you can assist your stakeholders rather than just how they can assist your project.
Risks of overlooking this concept include:
Risks Of Overlooking Into Stakeholders Relationship Concept
- Increased project risk in terms of time, cost, and quality.
- Greater known and unknown project opposition.
- Project management is shattered.
- Reduced team motivation.
- Low cohesiveness within the project community.
- Personal and corporate reputational damage, as well as recrimination.
The benefits of applying this concept include the following:
Benefits Of Building Stakeholder Relationship
- Mutual trust and confidence have grown.
- Stress reduction and a more pleasant working atmosphere.
- Improved problem-solving and decision-making.
- Increased bid value and increased possibilities of keeping clients and employees.
- Opportunities for personal development, maturity, and career progress.
- Sufficiently prepared to deal with challenging circumstances.
- Legacy to carry on with future endeavors.
Ways to build good relationships with Project Stakeholders
Stakeholders must be effectively taken care of for any firm to succeed. These include the customers, suppliers, partners, investors, workers, and the general public interested in your company. When a stakeholder is neglected, the organization can feel the consequences. Building great connections with stakeholders requires work, time, and a well-thought-out action plan.
Building trusted relationships with key stakeholders and maintaining communication throughout your project is essential. Through active engagement and speedy resolution, engaged stakeholders motivate individuals and keep the project on track.
Project managers establish trust and interact with important stakeholders at the outset. However, as the project progresses and the team size rises, we need to catch up on the importance of maintaining those connections. If unengaged, it usually results in communication failures, a mismatch of expectations, delayed decision-making, and, in extreme cases, misaligned project goals with company strategic objectives.
Here are six suggestions for developing and maintaining effective stakeholder relationships.
Ways To Build Good Relationships With Project Stakeholders
- Identify the key stakeholders.
In every project or program, the project manager oversees the initiative and identifies all stakeholders involved in planning, status reporting, or managing the dependencies. However, the focus here is on how you engage your important stakeholders. Who are the most important stakeholders? It is determined by project type, organizational structure, industry, and internal and external relationships.
Key stakeholders in project engagement are:
- Persons who have decision-making authority.
- Influence.
- A vested interest in the project’s result.
They might be part of your project’s organizational structure (such as a project sponsor or business sponsor) or an extended stakeholder (like external customers or funding partners).
Identifying these important stakeholders early in the project allows the PM and team to build trusted relationships and understand their expectations of project deliverables, their role, and their level of engagement on an ongoing basis.
- Analyze the individual stakeholders
Analyze the individual stakeholders identified at the previous stage to determine the amount of involvement and time required to create the connection. Historical data, team brainstorming sessions, focus groups, and interviews might provide the necessary knowledge for analysis. Next, each important stakeholder is examined to determine their attitude toward the initiative, level of support, influence, and acceptance of the change.
The project manager would decide on the amount of engagement based on their interest in the project and their ability to affect change. When there is more ambiguity about the program’s scope, objectives, and expected outcome, the PM’s role in managing expectations and relationships is more significant.
- Plan on how to keep your stakeholders engaged in your project
Consider organizational culture and attitudes toward the project while developing an engagement plan. For example, understand the stakeholder’s level of support or resistance to team talks.
Define how you will assess when a stakeholder becomes disengaged as part of your strategy; the metric may be anything like the number of mandatory meetings missed by the stakeholder in a month. When a significant stakeholder consistently skips a needed meeting or fails to make timely decisions, it is a source of contention. If not handled, this disengagement will begin to undermine the project.
- Keep all key stakeholders informed and updated
The project manager is responsible for keeping all key stakeholders informed and updated as frequently and as early as feasible during the project. Therefore, maintain a proactive approach in your discussions with them.
To build a standardized onboarding process, new stakeholders should become acquainted with a collection of standard artifacts (like the charter, communication plan, business case, and risk register). Also, take the chance to hear from current stakeholders. Feedback from stakeholders who no longer have a vested interest in your endeavor may help you adjust your path.
- Maintain involvement
It is critical to maintain your involvement, especially in long-term initiatives. At the end of a project, we’ve seen project teams wear out, with stakeholders eager to move on to the next big thing. The project manager must keep the engagement going. The connections and reputation you build via this involvement can help you succeed in future efforts in large businesses. Maintain contact with your key stakeholders long after the project has been completed and delivered.
Project Management Trends That Will Shape the Future
Project management is crucial in deciding how businesses and organizations will fare in the marketplace. Projects might include implementing a corporate plan, running marketing efforts, or organizing business events. Teams work to interact, manage, and communicate as effectively as possible to complete tasks and meet deadlines.
Organizations flexibly responded to the pandemic’s disruption by developing new methods of operation. However, they were thrust into the era of digitization and had to reconsider their methods of operation. These top 6 project management trends in the future demonstrate the ongoing need for technical innovation and digital transformation regarding the function of project management software in the future by building great stakeholder relationships.
Future Project Management Trends
- AI Automation and Implementation
The use and usage of artificial intelligence are the most obvious of the new current trends in project management. Knowing which initiatives are more successful enables teams to precisely determine which aspects are vital if the firm is to reduce costs and risks. As a result, organizations may increase transparency and productivity. The main factor driving the current increase in the adoption of such software is this characteristic of project management systems.
Let’s look at a few instances:
- A few businesses currently use automated and machine learning technologies to get alerts about potential issues the company could run into. For instance, suppliers might now get notifications about possible obstacles like bad weather and traffic.
- Building machine learning algorithms to support a project manager’s decision-making capabilities by evaluating data from several projects in the project portfolio is a promising study area.
- Globalized Project Management
As working circumstances got more flexible due to the forced work from home caused by the worldwide pandemic, businesses and teams became even more globalized. It has long since established roots. Mercer estimates that 70% of businesses want to use the hybrid work model.
Although the remote work and hybrid model trend allows for the employment of creative and inventive individuals worldwide, project management has to keep up with it. Collaboration, for example, is challenging when team members are unavailable due to competing schedules created by different time zones.
Software for project management provides a tool that could address this issue. The platform enables all brainstorming sessions and discussions to take place in a single setting, allowing businesses to access talent worldwide.
- Hybrid Project Management
The third new development in project management is the rising use of the hybrid approach, which refers to how project teams combine the Waterfall methodology, the systematic approach, with the Agile methodology, which is the quick-moving methodology. A hybrid approach aims to elevate teams to become aware of the specific project lifecycle while providing the ability to support them in changing the plan as necessary.
How do you know what will work for you, and how can you prepare for this trend?
PMs must learn about the most recent techniques, examine some of the fundamentals, and analyze how to use them correctly to obtain a greater understanding of the project situation and its aspects, such as the clients, the corporate objectives, and the purpose of the project, and the team’s attitude.
There is an increasing requirement to adapt your strategy and develop a project plan that enables you to lead projects unconventionally and comprehend different components of multiple techniques that cater to the demands of your team, perceived timeline, environment, end goals, etc.
- Stakeholder-Centered design
The fourth most recent trend in project management is an emphasis on delivering transparency for the benefit of the company’s stakeholders and developing products centered on the human perspective. Project managers may communicate with, collaborate with, and inform stakeholders. This design makes it easy for investors and customers to support any project launched as part of a company’s business plan.
- Soft Skills
Soft skills have become an essential component of project management. Project managers must interact with stakeholders, clients, and project teams. They will mitigate risks, resolve internal disagreements, and keep the project team engaged. Having a high level of emotional intelligence will also be useful in project management. Therefore, organizations should begin investing in tools and programs that assist employees in acquiring soft skills.
- Predictive Data and Simulation-Based Analyses
The most difficult and demotivating aspect of managing several projects is when unanticipated repercussions jeopardize their success. Project managers seek a solution to give them the knowledge to account for the unexpected. Project teams with predictive and data analytics skills may fully use KPIs and benchmarks and execute them proactively by developing data-backed best practices.
Companies cannot afford to bear the repercussions of project failure, given the competitive environments of most markets. Therefore, projects must be started successfully to stand out from the competition. The most recent advancements in project management software demonstrate that technology will play a role in this element of corporate operations in the future. Suppose you want projects to succeed and businesses to thrive. In that case, you should consider introducing project management solutions to simplify your, your teams, and your stakeholders’ lives.
Final Thoughts
Stakeholder involvement will become essential to optimize success as knowing stakeholders becomes increasingly critical for firms. For example, stakeholder engagement may assess reactions, track public impressions of a company’s operations, and assure collaboration and partnership with all stakeholders. In addition, an organization’s long-term performance may be determined by its connections with stakeholders, which provide commitment and buy-in to future initiatives and difficulties. As a result, the company becomes more aware and responsive to the demands of all its users and stakeholders.
Stakeholder management must place a greater emphasis on involvement to move projects from installation to execution. Stakeholder management must be less hierarchically centered while considering companies’ changing political nature. Projects should begin by identifying diverse stakeholders, engaging with them consistently, and coordinating continuously to increase project success.
As a project proceeds, Stakeholder management processes need to account for the dynamic nature of stakeholders’ commitment to a project and the interactions between various stakeholders. As a result, project teams will get the competitive advantage they want by focusing not just on their stakeholder position but also on the other major stakeholders in a project and how they interact. To achieve more effective stakeholder involvement, follow these three steps:
- Create a stakeholder map and keep it updated as the project progresses.
- Prioritize essential stakeholders and regularly evaluate assumptions about commitment levels and impact.
- Create essential stakeholders and increase their commitment to the change.
Feel free to check out my discussion on this topic with Justin Buckwalter in YouTube
For any questions related to your Project Management career, training, and certifications, you can book an obligation free 15 minutes session with me by visiting talktodharam.com
You can subscribe to the vCare Project Management YouTube Channel to catch future videos of our Q&A series and certification success stories: https://bit.ly/2YF0wJl
You can subscribe to and follow my podcasts and interviews with Project Management Experts on YouTube at https://bit.ly/2NDY8wd
by Dharam CW2 | May 19, 2023 | General
Emotional intelligence in the workplace is becoming increasingly important for leaders and project managers as remote work became more prevalent due to the pandemic. Success in project management and managing cross-functional remote teams is only possible with emotional intelligence.
Capterra Survey
According to a Capterra survey, emotionally intelligent project managers (PMs) are approximately 11% more successful at managing processes, engaging stakeholders, avoiding scope creep, and efficiently using resources than PMs who lack this skill.
Emotional Intelligence
What is Emotional Intelligence?
Emotional intelligence refers to our ability to recognize, control, and communicate emotions. People with high emotional intelligence understand how they feel, what their feelings imply, and how their feelings affect others. In interpersonal situations, it is also the ability to empathize with others. Emotional intelligence is about creating a positive work environment, which is critical to the success of any project.
As Per LiquidPlanner Study
According to a LiquidPlanner study, most project managers commit approximately 10% of their time to people-related activities. Top project managers dedicate 70% of their time to these activities. As a result, we can conclude that emotional intelligence is crucial for project success.
Importance of Emotional Intelligence for Project Managers
Importance of Emotional Intelligence for Project Managers
- Emotional intelligence is essential for leading cohesive, high-performing teams.
- According to researchers and behavioral scientists, Emotional intelligence impacts how leaders communicate with their teams and how team members interact.
- Emotionally intelligent leaders and managers understand how to control their emotions and behavior at work, which includes providing safe environments for exchanging ideas and feedback, productive teamwork and performance, good morale, employee engagement, and job satisfaction. They manage workplace stress and conflict with care and educate their team members to do the same.
Characteristics of Emotional Intelligence
What can project managers do to help themselves develop and become more aware? First, let’s examine five abilities for raising emotional intelligence:
- Self-Awareness – The ability to sense, identify, and comprehend emotions is self-awareness. Unfortunately, many of us were taught to ignore our emotions in the past. However, it is critical to be aware of your feelings to make appropriate decisions and act accordingly. Those with high self-awareness are self-assured, authentic, open to feedback, and capable of maintaining perspective throughout all project phases.
Characteristics of Emotional Intelligence
- Self-Management – Self-management is the ability to reason well while understanding feelings. Many frequently react based on their frame of reference rather than selecting a response based on their current unique circumstances. Self-managers are deliberate in decision-making, taking the initiative, framing events appropriately, maintaining perspective, and responding quickly. They understand their feelings and why they have them and effectively manage their responses.
- Self-Motivation – Self-motivation is the ability to channel the power of your emotions toward a specific goal. When project teams have a purpose, these ‘P’s follow peace, passion, power, perspective, and potential leverage. Self-motivators who are influential are optimistic and have a positive attitude. They can delay gratification and assert themselves.
- Interpersonal Management – The capability to identify and respond properly to the emotions of others is referred to as interpersonal management. If you can connect with people and acknowledge their humanity, they will answer openly, leading to common trust.
- Leadership – An emotionally intelligent project manager inspires guides, challenges, and supports the team. Leadership is defined as the ability to create and communicate vision and passion for assisting individuals and organizations in reaching their full potential.
Tips for improving Emotional Intelligence
Tips for improving Emotional Intelligence
- Reflect internally – To become more emotionally aware, one must first understand their emotions and then regulate them in stressful situations. Next, they have to figure out what motivates them. Finally, authenticity is necessary to develop emotional intelligence by leading a successful project team and establishing meaningful relationships with stakeholders.
- Know the project team – Project managers are usually aware of the people they must contact when working on a project. However, understanding the project team, from team dynamics to personalities to dealing with conflict and stress, is just as important. To improve emotional intelligence, one must first get to know their team, communicate with them, and understand their emotions. It will also help the success of their project. This job becomes even more important for teams that operate in multiple locations and are diverse.
- Self-evolve – Along with other important leadership talents, project managers should work to improve their emotional intelligence regularly. Conditions surrounding a project frequently change; its scope may shift, the number of stakeholders may increase, and projects may eventually end.Every project is distinct, and no project manager can complete a project independently. Therefore, it is advantageous for project managers to consider what they learn during and after a project. For example, consider how a project team operated, what they witnessed during critical times with stakeholders, and their team’s performance.
- Employ interpersonal skills everywhere – Emotional intelligence can be helpful in almost any project management situation. For example, people may feel compelled to sign off on a strategy to minimize delays while managing scope changes or project risk. Following the resolution of such issues, an emotionally intelligent project manager would pursue people because they notice that this could lead to more severe problems in the future.
ABCD Trust model
ABCD Trust model
Better relationships will result in better outcomes. That is why developing trusted connections is critical to the success of your organization. When individuals trust one another, they may work efficiently together.
It is well known that low trust harms morale, productivity, and turnover. To prevent these traps, Ken Blanchard created the ABCD Trust Model to help executives understand the activities that affect creating trustworthy relationships.
Blanchard suggests four critical aspects for leaders to develop trust with people: Able, Believable, Connected, and Dependable.
- Able – The term able refers to the ability to demonstrate competence. Leaders demonstrate competence by possessing the necessary skills, education, credentials, and experience. They also exhibit their capacity to lead by accomplishing achievements. Able leaders can encourage people and collaborate with them to achieve goals.
- Believable – Being credible entails operating with honesty. Believable leaders adhere to a set of core beliefs. They know what they stand for and will not compromise their principles under pressure. Being credible also means maintaining promises and not lying or stretching the truth.
- Connected – Connected shows concern and care for others. This aspect fosters trust and contributes to a more engaged workplace atmosphere. Being linked entails attending to people’s needs and promoting their well-being. Leaders also build relationships by giving information not only about the organization but also about themselves. Employees are significantly more likely to provide their best effort when they feel linked to leaders.
- Dependable – Dependable means showing consistency and following through. It entails holding oneself and others accountable for commitments. A trustworthy leader will accept responsibility for their acts and help their followers face adversity.
7MTF Components
7MTF Components
The 7MTF model is composed of seven components. We all have all 7 in our personalities; as adults, 2 to 4 will be strong, some will be weak, and others will be ordinary. This mix of elements is one of the most significant variables in deciding our temperament – our emotional predisposition.
- The R – Regulator (formerly known as the Normal) – A person with a ‘strong R’ has a strong need for Order. They will be mature, responsible, calm, and emotionless. You may hear the words ‘should,’ ‘ought,’ and ‘logical’ in their language. They have high expectations of themselves and others, including those with whom they live and work.
- The G – GoGetter (formerly known as the Hustler) – A person with a ‘strong G’ has a strong desire for material success. This individual entails enjoying money and the things it can purchase. The G is quick, opportunistic, intelligent, enterprising, and charming. They are short-term in nature, expecting results immediately or very soon. Promising a G a large monetary reward next year is unlikely to pique their attention.
- The S – Socialiser (formerly known as the Mover) – The ‘strong S’ personality has a great need to communicate. This aspect implies talking about people, fun, events, what you did over the weekend, or anything related to life. Hence, their straightforward, friendly, and frequent grin immediately.
- The D – Doublechecker – The ‘strong D’ is characterized by a desire to look after others and ensure everyone is safe. When you encounter a strong D, expect someone obedient, loyal, and concerned with doing the right thing. One of their greatest assets is their ability to anticipate difficulties and hazards.
- The A – Artist – A person with a ‘strong A’ desires to create. “I want to be different,” is what they would say. These hardworking individuals are conscientious and do not wish to offend anyone. Seek for anything unusual about their attire, such as innovative earrings, cufflinks, a six-button jacket, or an all-black ensemble!
- The P – Politician – A solid handshake and direct eye contact indicate that the ‘strong P’ is determined to win. This person has a determination and strength that others may find challenging. The spoken word is the strong P’s stock in trade – look for status markers like the huge Mercedes in metallic blue.
- The E – Engineer – A person with a ‘strong E’ personality is driven to accomplish undertakings. The strong E has traits such as process, detail, and procedure. This individual can form a strategy and make it happen as soon as they see anything. The E is concerned with completion. So, unless you can assist, you should avoid getting in the way!
Wisdom – strive for mental stability and individual resilience – 10 Competencies
Wikipedia defines wisdom as the “ability to contemplate and act using knowledge, experience, understanding, common sense, and insight.” Psychologists have created a list of ten competencies that are typical therapies in their field and are referred to as wisdom. Self-awareness, self-control, and empathy are the three components of emotional intelligence (EI). Although the fourth component of EI is not formally mentioned among the ten competencies, social influence or influencing others may be considered a result of being highly effective in the other areas.
Ten Components of Emotional Intelligence
- Ability to change perspectives – In a bipolar environment, it is possible to remain trapped in one thought and dislike the other viewpoint with strong emotions, which may lead to violence. The ability to look for and identify more points of view implies a shift in viewpoint. Some of the therapies used to treat mental illnesses can help with this. Examples include role-playing, acting, visiting people in various countries, learning about diverse cultures, and brainstorming.
- Empathy is the ability to connect – Understanding people’s intentions, current state of mind, emotions, and mindsets is necessary for being heard, establishing trust, and influencing others. In addition, active listening techniques may help you focus outside yourself and view others as humans who vary from ourselves.
- Awareness & acceptance of own emotions (self-awareness) – Self-awareness leads to increased self-confidence and sincerity. It refers to mindfulness, or being aware of one’s feelings, and is required for self-control and emotional balance.
- Emotional balance, serenity (self-control) – Patience, serenity, and avoiding knee-jerk reactions make you more popular and respected and contribute to mental tranquility. Having a mentor can help you develop and fine-tune this skill.
- Knowledge about facts (know what, assimilation) and about problem-solving (know-how, accommodation) – Wisdom includes knowledge; therefore, it has two components.
- On the one hand, we have factual knowledge about a topic; on the other, we may be specialists in a (typically technical) area. This heuristic knowledge and assimilation are how we apply established systems to circumstances.
- On the other hand, when we encounter new situations or topics, we use accommodation to apply our problem-solving skills. We employ our epistemic intelligence and heuristics to do this.
- Contextualism (consider the situation, timeline, and social relevance) – Even though we have theories and may find similarities in new scenarios, each situation is unique and depends on the circumstances, the context in which the problem develops, and the societal importance. This capacity is achieved via awareness and avoiding picking a solution that works in another context without first examining the present dependencies of the situation.
- Relativism for values, tolerance for pluralism, diversity (which is hard if you are part of the same belief systems for most of your life, like nations and churches) – There are many truths (this is known as non-monism), and yours is only one of them. Others have the right to their realities, which are based on the cultures in which they live, their beliefs and experiences, and the facts to which they have access. Value relativism allows one to accept and appreciate the values of others.
- Orientation towards sustainability, willpower, and delay instant gratification (perspective of linear and circular time flow) – We can pursue long-term goals and make decisions with both short and long-term consequences in mind.
- Uncertainty tolerance, ability to strategize (imaging solutions for scenarios) – Accept that life is unpredictable and swim through it like a river, adapting to currents and waves as they come.
- Self-distance, humility – Do not believe you are the center of the universe, which will remain when you die. Avoid being a taker rather than a giver by avoiding jealousy, bragging, pride, and greed.
Final Thoughts
For today’s project managers, emotional intelligence is a critical concept. Many companies are looking for project managers with strong technical and soft skills. Emotional intelligence is crucial in project management because it enables project managers to improve communication and collaboration in the workplace. It is essential to mention that emotional intelligence can be imparted and nurtured. This aspect implies that as a project manager, one can better oneself by controlling feelings and emotions and developing positive behaviors to influence others at work. One will make better decisions about other people’s emotions, strengths, and weaknesses once they have recognized their thoughts.
Feel free to check out my discussion on this topic with Thomas Walenta in YouTube
For any questions related to your Project Management career, training, and certifications, you can book an obligation free 15 minutes session with me by visiting http://talktodharam.com/
You can subscribe to the vCare Project Management YouTube Channel to catch future videos of our Q&A series and certification success stories: https://bit.ly/2YF0wJl
You can subscribe to and follow my podcasts and interviews with Project Management Experts on YouTube at https://bit.ly/2NDY8wd
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